Leslie has embraced varied skills and exposure by applying a progressive, solution-oriented approaches to building and leading customer service organizations with deep insights into the customer experience to achieve strategic corporate goals. Wearing several hats such as Service Delivery, Service Level Management and Contact Centre Management has paved the path for him in establishing an excellent track record of delivering large-scale projects ahead of schedule and under budget, and a strong reputation as a champion of operational and organizational change.

These competencies have catapulted his growth and endowed him with strong business acumen & diverse people skills in formulating strategical management approaches whilst walking the talk.

As a certified training consultant with Pembangunan Sumber Manusia (PSMB, Human Resource Development Corporation), his clientele includes multi-national corporations and government agencies both locally and internationally.

Being an experienced Change Agent, he has successfully employed Lean Six Sigma Methodologies in diverse turn-key projects by performing a SWOT where processes were streamlined to eliminate waste & complexity, improve overall productivity and thus resulting in enhanced customer experience and reduced operating cost. As an accomplished professional equipped withstate of the art industry practices, ITIL concepts and governance, project management methodologies and a wealth of Service Management experiences certainly adds value and becomes reassuring whilst carrying-out consulting and training.